The Telephone Protocol offered by SOS Housing draws on insightful, straightforward lessons we have learned from answering the phone for 15 years and housing thousands of people in group homes. This essential guide emphasizes that the way you answer and the methods you use during a call often determine whether an individual chooses to move into your shared housing. Designed specifically for investors and managers in shared housing, co-housing, and group homes, it provides practical strategies to enhance communication, build trust, and increase occupancy. By mastering these proven techniques, you can confidently convert inquiries into committed residents, ensuring your investment thrives.